Shipping and Return Policy

Currently, products purchased through can only be shipped to the following countries: Switzerland, USA, UAE, Monaco and the Russian Federation.

Return Policy

All purchases, including products, services, and laboratory tests are non-refundable.

Damaged or Missing Goods

We will replace damaged goods and we will correct orders for which any products were ordered but not sent.

If your order contains damaged or missing products, you must inform us by email at within 7 days of receiving your parcel.

We will make every effort to remedy the situation. Importantly, please include photos of any damaged products, including the manufacturing codes located on the back of the bottle/container. If shipping boxes were damaged, also include photos. In your email, please also include your order number.  


We are not liable for packages held by customs or refused by customs.

Customs regulations vary by country. Before ordering, we encourage you to familiarize yourself with the regulations of your country. Failure to do so could result in high import duties, delayed deliveries, or confiscated shipments. Products or orders that are seized by customs will not be refunded. Please check that the country you are shipping to has no restrictions on the products you wish to order and/or if any additional licenses or permits are needed.

At the time of ordering, if you order is less than, but close to your destination country’s limit for the assessment of duties and/or related import taxes, please note the fluctuations of the exchange rate during transit could result in your order exceeding these limits, thereby resulting in the charging of duties and/or taxes.